Using virtual reality to recruit and train service technicians
With virtual reality, you can immerse job candidates in their future work environment to better assess their ability to fill the position. And, you can […]
With virtual reality, you can immerse job candidates in their future work environment to better assess their ability to fill the position. And, you can […]
New technologies not only help on-site technicians make the right decisions, they help to improve the accuracy of their actions. The future has arrived! […]
Medical institutions use a wide variety of medical equipment throughout the various health care pathways, including prevention, diagnosis, treatment, and monitoring. The proper functioning of […]
Typically, introducing a new field service management solution requires a comprehensive strategy for change management. Dispatchers and technicians are used to working in a […]
The modern American workplace has come a long way. While we used to all just bring our own lunches, we are now all bringing our […]
To increase quality of service, field service companies should be looking to take advantage of paperless processes, more efficient travel routes and mobile solutions. […]
I’ve been thinking back to a blog posted last fall by Capterra, an American company that helps businesses compare software products. I think this […]
Meticulous, punctual, pleasant … the ideal field technician brings a number of interpersonal skills to their role. They’re also able to adapt to using a […]
The main problem with paper work orders is that they are often incomplete. If you move to paperless operations, it’s very important to verify the […]
After sales service quality depends upon the availability and the expertise of the field technician. So what’s the best way to manage their workload? Here […]
