• Facilities Management

Field service software for Facilities Management professionals

Infrastructure maintenance is a complex business. As a result, Facilities Management (FM) organizations are facing many challenges. They provide enterprises numerous essential services ranging from reception, mail management, catering, and equipment and building maintenance, to cleaning and landscaping services. These diverse services require effective cost-control, team coordination, failure handling and time management.

The same goes for rental and property management companies that are looking for better ways to manage their businesses: lease renewal management, units and buildings repair/renovation, HVAC systems maintenance and so on, all affecting tenant satisfaction.

The FM industry is constantly striving to respond to 3 major issues:

  • Maintaining profitability in a market known for its low margins
  • Subcontractor management at multiple sites where the end customers reside
  • Customer satisfaction management since enterprise customers are price sensitive while having higher and higher quality expectations

To achieve these goals in a highly competitive environment, it takes the right tools working seamlessly with existing business processes. That’s where the Praxedo field service management solution makes all the difference.

Praxedo empowers FM and property management professionals so they can support exacting customers more rapidly and more efficiently for all services: installation, preventive maintenance, emergency repairs or any other job type.

Praxedo provides better visibility of technicians’ schedules and the ability to modify schedules on the fly to better respond to service calls. Praxedo also maximizes technician workload capacity while improving the first time fix rate—all essential capabilities for FM businesses.

Make field service management more efficient

 

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The Praxedo customer portal is a platform that enables customers to submit service requests and to monitor their status in the work order lifecycle. This feature greatly improves customer satisfaction.

Furthermore, using the SmartScheduler module, planners can create optimized routes for field technicians in just a few clicks. The Praxedo mobile application provides field technicians with all the necessary work order information, and paperless/electronic service reports, so they can maximize the first time fix rate. Reports are transmitted in real time as soon as the work is completed.

Key features and benefits include:

  • Optimized schedules using the SmartScheduler technology
  • Reduced operational and administrative costs
  • Increased productivity by maximizing the technician workload capacity
  • Improved first time fix rate
  • Better customer communication with real-time notifications by email or SMS
  • Faster billing

 

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These companies have chosen Praxedo to run their business:





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