Create notifications to enhance communication between customers and service providers

Praxedo lets dispatchers implement notification scenarios in real time to inform customers of developments related to work order requests.

By selecting trigger events, dispatchers can easily create scenarios from the Praxedo web interface and customize messages, which are sent to customers by email or text message. Examples include: work order scheduled, service personnel on way to site, and work order completed.

For instance, a field technician is scheduled to carry out a work order on a customer’s premises in a time slot from 8.00 a.m. to 10.00 a.m. Because a notification scenario has been implemented, the customer is alerted by text message as soon as the field technician is dispatched to their location.