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Create notifications to enhance communication between customers and service providers

Praxedo lets dispatchers implement notification scenarios in real time to inform customers of developments related to work order requests.

keep you cutomers uptodate in real time

By selecting trigger events, dispatchers can easily create scenarios from the Praxedo web interface and customize messages, which are sent to customers by email or text message. Examples include: work order scheduled, service personnel on way to site, and work order completed.

For instance, a field technician is scheduled to carry out a work order on a customer’s premises in a time slot from 8.00 a.m. to 10.00 a.m. Because a notification scenario has been implemented, the customer is alerted by text message as soon as the field technician is dispatched to their location.

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Optimize your field service management operations with Praxedo

Praxedo is a powerful and scalable cloud-based field service solution that increases productivity and customer satisfaction, as well as enabling the reduction of capital expenses while smoothing out operating costs. A highly effective, turnkey FSM solution, Praxedo has the shortest implementation times. That’s because it is an easy-to-use, fully customizable, and open platform which interfaces seamlessly with third-party applications. More than 1 000 field service organizations in a wide variety of industries, use Praxedo daily to optimize planning, scheduling, and tracking of work orders and field personnel.

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