Dispatcher

View field technician, inspector and driver activity and work order status in the blink of an eye.

With Praxedo’s new SmartScheduler module, it will only take schedulers a few seconds to optimise their field technicians’ schedules to minimise the distance they travel.

Dispatchers can simply drag and drop to move work orders, change the schedule, and allocate jobs to other workers.

Dispatchers can check the efficiency of schedules by displaying them on the map. If modifications are needed, update them with just one click directly from the map.

Dispatchers can easily adjust schedules to meet the customers’ time constraints, in addition to observing the skills defined for field technicians.

With just one click, dispatchers can schedule or discard a selection of work orders.

Link several teammates to a work order and monitor each field resources’ working time.

Automate the scheduling process for recurrent work orders at the customer, site or equipment level.

Dispatchers can perform searches using advanced filters and save them to create indicators specific to the activity.

Locate field resources’ activities using their mobile devices’ GPS.

Using the Praxedo built-in connectors, GPS positions transmitted by tracking devices are uploaded directly to the Praxedo account so the dispatcher always knows where resources are located.

Identify stops associated with work order schedules and non-work-related stoppages.

With the real-time reporting features, dispatchers know at all times if field personnel are available, on the move, or dealing with a service call. They also know if field personnel are ahead or behind on their schedule for the day.

At any time, dispatchers can identify the field resource who is nearest to an emergency location, immediately available, and has the required skills to handle the service call. The dispatcher can then allocate a work order.

With Praxedo Cockpit, operations managers can track their service indicators pro-actively and take corrective actions.

With the Praxedo Analytics module, dispatchers can monitor and analyze KPIs in real time.

Dispatchers can use the activity report to analyze field workers’ working time.