From technician schedules to integration with the enterprise information system, field service management solutions must deliver the capabilities needed to achieve the ultimate goal: Improving […]
In recent years, new technologies have shown great potential to improve management of aftermarket services. With the transition from paper-based operations to digital operations and […]
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
It’s no secret that business growth is the ultimate goal of every company that offers field services. However, to grow and improve performance, you must […]
The digital transformation of business has also transformed people’s expectations of what quality customer service looks like. I know, stop the presses. Yet this isn’t […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
For many companies, making sure that field technicians always travel on the most efficient routes seems to be an unsolvable problem. There are just too […]
A study published in September 2017 by the Indian firm MarketsandMarkets confirms we’re about to experience a major boom in the growth of cloud-based field […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
Today, most service organizations recognize that the right software and paperless processes are key to reducing operating expenses. All it takes is the right technologies […]
