Why predictive maintenance is so great
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
Familiarizing users with the project, communicating about benefits of the change, and training the teams …. These are just some of the change management prerequisites […]
Managing service activities in the field can quickly become very complex. As you send more technicians to more customer sites, disjointed communications and cumbersome administration […]
The digital transformation of business has also transformed people’s expectations of what quality customer service looks like. I know, stop the presses. Yet this isn’t […]
Whether they’re providing repair, maintenance or aftermarket services, field service technicians are all too often considered only as a cost center when they can also […]
The saying “prevention is better than cure” is very relevant to maintenance activities. In today’s era of big data, Industry 4.0 and the Internet of […]
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
For most companies, it’s too expensive to have internal teams that maintain equipment. Outsourcing these tasks to specialists from an independent service provider or signing […]
Typically, introducing a new field service management solution requires a comprehensive strategy for change management. Dispatchers and technicians are used to working in a […]
The world of service is increasingly competitive. Whether you provide installation, aftermarket service or maintenance, your customers are always demanding more. The slightest mistake or […]
The digital transformation that’s underway today affects the service industry as much as any industry. But, moving to digital field service management is not just […]
The Internet of Things (IoT), artificial intelligence, additive manufacturing … the factory of the future relies on digital technologies. The ability to manage all of […]
New technologies not only help on-site technicians make the right decisions, they help to improve the accuracy of their actions. The future has arrived! […]
Every day, Praxedo publishes blogs written by experts, journalists and bloggers who specialize in the field service management industry and the world of field technicians. […]
In today’s super-competitive economic environment, moving to digital operations is no longer optional for service companies. The era of paperwork and Excel spreadsheets is over. […]
A dashboard must include key performance indicators (KPIs) that let you monitor activities instantly, in real time and over longer time periods. But, how do […]
Because you run a service company, you’ve realized that using paper to manage the activities of field service technicians is no longer enough to ensure […]
