Why field service management solutions need chatbots?
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
For most companies, it’s too expensive to have internal teams that maintain equipment. Outsourcing these tasks to specialists from an independent service provider or signing […]
Typically, introducing a new field service management solution requires a comprehensive strategy for change management. Dispatchers and technicians are used to working in a […]
As more companies transform to digital operations, service companies must also adapt and move to paperless operations to manage field technicians. To successfully evolve, they […]
Going digital, optimizing technicians’ routes, using eco-friendly, hosted solutions…there are a number of initiatives that allow maintenance companies to help protect the environment. Unfortunately, […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
Today, there are a number of technologies that allow maintenance providers to remotely interact with customers and troubleshoot issues. From community spaces and video tutorials […]
The world of service is increasingly competitive. Whether you provide installation, aftermarket service or maintenance, your customers are always demanding more. The slightest mistake or […]
