How to streamline field service management
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
With global warming, the number of air conditioners is expected to explode. Optimizing air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
As service companies face the challenges of recruiting maintenance technicians, more and more of them are relying on peer recommendations. However, this approach must be […]
Computer vision uses artificial intelligence technologies to automatically detect defective components. It “augments” on-site maintenance technicians who are equipped only with a smartphone. You’ve […]
For service companies with field technicians, the economics of optimizing routes and eco-driving can quickly become significant. With a business strategy built around eco-driving, […]
With service companies facing skills shortages, they must pay close attention to the way they integrate maintenance technicians into the company. This phase of the […]
Exoskeletons are used to perform strenuous tasks, such as safely moving heavy loads. In maintenance, the concept lends itself to numerous use cases and companies […]
It’s an immovable reality that mobile technicians spend many hours a week in their service vehicles traveling from one customer site to another and back […]
As service companies face the challenges of recruiting maintenance technicians, they’re adopting new approaches that go beyond simply posting job ads. These new approaches are […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
As more companies transform to digital operations, service companies must also adapt and move to paperless operations to manage field technicians. To successfully evolve, they […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
Today, there are a number of technologies that allow maintenance providers to remotely interact with customers and troubleshoot issues. From community spaces and video tutorials […]
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a […]
