Field service management: 4 best practices for change management
Familiarizing users with the project, communicating about benefits of the change, and training the teams …. These are just some of the change management prerequisites […]
Familiarizing users with the project, communicating about benefits of the change, and training the teams …. These are just some of the change management prerequisites […]
Managing service activities in the field can quickly become very complex. As you send more technicians to more customer sites, disjointed communications and cumbersome administration […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
With global warming, the number of air conditioners is expected to explode. Optimizing air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
The digital transformation of business has also transformed people’s expectations of what quality customer service looks like. I know, stop the presses. Yet this isn’t […]
Whether they’re providing repair, maintenance or aftermarket services, field service technicians are all too often considered only as a cost center when they can also […]
The saying “prevention is better than cure” is very relevant to maintenance activities. In today’s era of big data, Industry 4.0 and the Internet of […]
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
For most companies, it’s too expensive to have internal teams that maintain equipment. Outsourcing these tasks to specialists from an independent service provider or signing […]
Typically, introducing a new field service management solution requires a comprehensive strategy for change management. Dispatchers and technicians are used to working in a […]
The world of service is increasingly competitive. Whether you provide installation, aftermarket service or maintenance, your customers are always demanding more. The slightest mistake or […]
The digital transformation that’s underway today affects the service industry as much as any industry. But, moving to digital field service management is not just […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
The Internet of Things (IoT), artificial intelligence, additive manufacturing … the factory of the future relies on digital technologies. The ability to manage all of […]
