5 tips to retain your field service technicians
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
In a highly competitive labor market where it is increasingly difficult to recruit field service technicians, retaining technicians is more important than ever for field […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
For most companies, it’s too expensive to have internal teams that maintain equipment. Outsourcing these tasks to specialists from an independent service provider or signing […]
Typically, introducing a new field service management solution requires a comprehensive strategy for change management. Dispatchers and technicians are used to working in a […]
The world of service is increasingly competitive. Whether you provide installation, aftermarket service or maintenance, your customers are always demanding more. The slightest mistake or […]
The digital transformation that’s underway today affects the service industry as much as any industry. But, moving to digital field service management is not just […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
The Internet of Things (IoT), artificial intelligence, additive manufacturing … the factory of the future relies on digital technologies. The ability to manage all of […]
New technologies not only help on-site technicians make the right decisions, they help to improve the accuracy of their actions. The future has arrived! […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
Every day, Praxedo publishes blogs written by experts, journalists and bloggers who specialize in the field service management industry and the world of field technicians. […]
When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
In today’s super-competitive economic environment, moving to digital operations is no longer optional for service companies. The era of paperwork and Excel spreadsheets is over. […]
A dashboard must include key performance indicators (KPIs) that let you monitor activities instantly, in real time and over longer time periods. But, how do […]
Because you run a service company, you’ve realized that using paper to manage the activities of field service technicians is no longer enough to ensure […]
