How telecom providers can optimize field service
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
With global warming, the number of air conditioners is expected to explode. Optimizing air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
As service companies face the challenges of recruiting maintenance technicians, more and more of them are relying on peer recommendations. However, this approach must be […]
Computer vision uses artificial intelligence technologies to automatically detect defective components. It “augments” on-site maintenance technicians who are equipped only with a smartphone. You’ve […]
For service companies with field technicians, the economics of optimizing routes and eco-driving can quickly become significant. With a business strategy built around eco-driving, […]
With service companies facing skills shortages, they must pay close attention to the way they integrate maintenance technicians into the company. This phase of the […]
Exoskeletons are used to perform strenuous tasks, such as safely moving heavy loads. In maintenance, the concept lends itself to numerous use cases and companies […]
It’s an immovable reality that mobile technicians spend many hours a week in their service vehicles traveling from one customer site to another and back […]
As service companies face the challenges of recruiting maintenance technicians, they’re adopting new approaches that go beyond simply posting job ads. These new approaches are […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
As more companies transform to digital operations, service companies must also adapt and move to paperless operations to manage field technicians. To successfully evolve, they […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
Today, there are a number of technologies that allow maintenance providers to remotely interact with customers and troubleshoot issues. From community spaces and video tutorials […]
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a […]
In a digital world, making a conscious decision to bring more humans back into customer service roles can give field service providers an important advantage […]
