Field service management: how to improve the customer experience
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
As more companies transform to digital operations, service companies must also adapt and move to paperless operations to manage field technicians. To successfully evolve, they […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
Today, there are a number of technologies that allow maintenance providers to remotely interact with customers and troubleshoot issues. From community spaces and video tutorials […]
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a […]
In a digital world, making a conscious decision to bring more humans back into customer service roles can give field service providers an important advantage […]
Smart service scheduling that incorporates traffic information and highly precise spare parts management. This is just one of the ways new technologies can significantly reduce […]
With virtual reality, you can immerse job candidates in their future work environment to better assess their ability to fill the position. And, you can […]
Competition is the biggest threat to every field service provider. The service market is constantly growing, and the number of players in every area of […]
With far faster data rates and low-latency transmissions, 5G wireless technology will make it possible to realize the benefits of predictive maintenance and augmented reality. […]
These days, we hear a lot about the importance of data, analytics software, big data and other related topics. It’s not a fad. Computer science […]
Today, a growing number of robots are being used to inspect industrial equipment in areas that are difficult or dangerous for humans to access. Robots […]
Every year, people make predictions. This year, we can expect to see artificial intelligence and blockchain technologies mature and 5G technology emerge. We’ll also […]
Companies that specialize in pest control and disinfection are increasing the number of on-site services they provide, from diagnostics to preventive and curative measures. Using […]
Going digital, optimizing technicians’ routes, using eco-friendly, hosted solutions…there are a number of initiatives that allow maintenance companies to help protect the environment. Unfortunately, […]
Smart cities are loaded with sensors in urban infrastructure and street furniture. And they all need predictive maintenance. As cities evolve to 5G and […]
The beginning of the year is always a time for resolutions. But this year, you’re going to stick to all of them. You’ll get a […]
