6 predictions for field service management in 2020
Every year, people make predictions. This year, we can expect to see artificial intelligence and blockchain technologies mature and 5G technology emerge. We’ll also […]
Every year, people make predictions. This year, we can expect to see artificial intelligence and blockchain technologies mature and 5G technology emerge. We’ll also […]
Companies that specialize in pest control and disinfection are increasing the number of on-site services they provide, from diagnostics to preventive and curative measures. Using […]
Going digital, optimizing technicians’ routes, using eco-friendly, hosted solutions…there are a number of initiatives that allow maintenance companies to help protect the environment. Unfortunately, […]
Smart cities are loaded with sensors in urban infrastructure and street furniture. And they all need predictive maintenance. As cities evolve to 5G and […]
The beginning of the year is always a time for resolutions. But this year, you’re going to stick to all of them. You’ll get a […]
Due to the potential environmental and health consequences, air conditioner installations and maintenance must be completed according to a specific set of rules. For […]
At some point, every growing service company has to consider outsourcing part of its field operations. They’re facing many challenges: reducing costs, increasing agility in […]
Because maintenance technicians are always on-the-move, they’re particularly vulnerable to threats from hackers. When a cybersecurity policy is implemented, it must include awareness measures and […]
On-site maintenance technicians are regularly called upon to meet with extremely stressed customers. The key for technicians is to know which behaviors to adopt and […]
Scheduling field service activities is a subtle art that must consider a large number of factors. The latest generation of field service management software […]
Due to the nature of their jobs, maintenance technicians are exposed to many risks. Outsourcing maintenance makes managing their safety even more complex. Here are […]
Breakdowns and downtime affect the productivity and efficiency of almost every business activity. The bigger the business, and the more complex its infrastructure, the more […]
Managing technician mobility is a challenge for every service company. Unexpected events and emergencies happen all the time, adding complexity that makes schedule creation and […]
Blockchain technology traces the entire life cycle of service calls to help field service providers improve customer satisfaction and avoid disputes over compliance with contractual […]
With the growth of Building Information Modeling (BIM), the Internet of Things (IoT), artificial intelligence (AI) and augmented reality (AR), the construction industry is experiencing […]
Providing services for water management and sanitation systems is a challenging business with a wide range of requirements. Wastewater must be collected and disposed of, […]
Drones can be used to inspect sites that are hard for maintenance technicians to access. And their sensors send back data for real-time analysis. As […]
From the Internet of Things (IoT) to drones and artificial intelligence…the railway industry continues to capitalize on technologies that make maintenance ever-more predictive. SNCF, France’s […]
Because the labor market doesn’t have any really good profiles for maintenance technicians, service companies must develop a branding strategy that will help them attract […]
Meticulous, punctual, pleasant … the ideal field technician brings a number of interpersonal skills to their role. They’re also able to adapt to using a […]
