How service companies can make customers happy
Managing field service operations is a difficult art. Nobody’s perfect and any organization can falter at some point. At the same time, customers are increasingly […]
Managing field service operations is a difficult art. Nobody’s perfect and any organization can falter at some point. At the same time, customers are increasingly […]
The world of field service management is changing. New technologies are opening the door to interesting opportunities for all types of service companies and their […]
In addition to technical knowledge, maintenance technicians must have a number of behavioral skills such as listening skills and the ability to deal with stress. […]
Customers that rent construction or industrial equipment are usually involved in complex projects and want to rent an array of equipment that they would need […]
The North American construction industry is one of the largest in the world and it goes without saying that its contribution to the whole economy […]
Managing field technicians’ schedules is not an exact science. With so many variables to consider, it’s more of an art form. Schedulers have a difficult […]
The service world is increasingly complex. Companies are racing to improve performance while dealing with customers whose demands for responsiveness and quality of services are […]
When elevators break down, the pressure on maintenance and repair providers to quickly resolve the issue is massive. At best, people can’t easily get where […]
Facility and Property Management companies face many challenges in their day-to-day activities. They must manage their properties, their own workforce but also specialized contractors hired […]
The COVID-19 pandemic has brought many challenges with it but has consecrated plumbing as an essential service to the people. Whether your plumbing business […]
Service companies are facing strong competitive pressures. To gain an edge, they need to solve a complicated equation: how to reduce costs while improving quality […]
The service industry is increasingly competitive. Customer demands are getting higher and higher, and quality of service levels must match expectations. To meet rising customer […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
With global warming, the number of air conditioners is expected to explode. Optimizing air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
As service companies face the challenges of recruiting maintenance technicians, more and more of them are relying on peer recommendations. However, this approach must be […]
Computer vision uses artificial intelligence technologies to automatically detect defective components. It “augments” on-site maintenance technicians who are equipped only with a smartphone. You’ve […]
