Take elevator maintenance and repair to new levels
When elevators break down, the pressure on maintenance and repair providers to quickly resolve the issue is massive. At best, people can’t easily get where […]
When elevators break down, the pressure on maintenance and repair providers to quickly resolve the issue is massive. At best, people can’t easily get where […]
Facility and Property Management companies face many challenges in their day-to-day activities. They must manage their properties, their own workforce but also specialized contractors hired […]
The COVID-19 pandemic has brought many challenges with it but has consecrated plumbing as an essential service to the people. Whether your plumbing business […]
Service companies are facing strong competitive pressures. To gain an edge, they need to solve a complicated equation: how to reduce costs while improving quality […]
The service industry is increasingly competitive. Customer demands are getting higher and higher, and quality of service levels must match expectations. To meet rising customer […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
Customer service has become extremely important for telecom providers. Today, pricing wars continue to dominate the competitive landscape. And end users are more than willing […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
With global warming, the number of air conditioners is expected to explode. Optimizing air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
As service companies face the challenges of recruiting maintenance technicians, more and more of them are relying on peer recommendations. However, this approach must be […]
Computer vision uses artificial intelligence technologies to automatically detect defective components. It “augments” on-site maintenance technicians who are equipped only with a smartphone. You’ve […]
For service companies with field technicians, the economics of optimizing routes and eco-driving can quickly become significant. With a business strategy built around eco-driving, […]
With service companies facing skills shortages, they must pay close attention to the way they integrate maintenance technicians into the company. This phase of the […]
Exoskeletons are used to perform strenuous tasks, such as safely moving heavy loads. In maintenance, the concept lends itself to numerous use cases and companies […]
It’s an immovable reality that mobile technicians spend many hours a week in their service vehicles traveling from one customer site to another and back […]
As service companies face the challenges of recruiting maintenance technicians, they’re adopting new approaches that go beyond simply posting job ads. These new approaches are […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
