Why field service management solutions need chatbots?
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
In the after-sales service business, every minute counts. Customer satisfaction is directly proportional to service speed and the customer’s ability to get their business back […]
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
Going digital, optimizing technicians’ routes, using eco-friendly, hosted solutions…there are a number of initiatives that allow maintenance companies to help protect the environment. Unfortunately, […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
Today, there are a number of technologies that allow maintenance providers to remotely interact with customers and troubleshoot issues. From community spaces and video tutorials […]
Smart service scheduling that incorporates traffic information and highly precise spare parts management. This is just one of the ways new technologies can significantly reduce […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
