6 tips to improve service dispatching
Service companies must put processes in place to monitor their activities over time and ensure compliance with contractual commitments. Here are a few ways to […]
Service companies must put processes in place to monitor their activities over time and ensure compliance with contractual commitments. Here are a few ways to […]
In addition to technical knowledge, maintenance technicians must have a number of behavioral skills such as listening skills and the ability to deal with stress. […]
Robotic process automation (RPA) automates tedious and repetitive tasks by entrusting them to bots. With RPA, maintenance providers can improve productivity and quality of service […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
As service companies face the challenges of recruiting maintenance technicians, more and more of them are relying on peer recommendations. However, this approach must be […]
Computer vision uses artificial intelligence technologies to automatically detect defective components. It “augments” on-site maintenance technicians who are equipped only with a smartphone. You’ve […]
With service companies facing skills shortages, they must pay close attention to the way they integrate maintenance technicians into the company. This phase of the […]
Exoskeletons are used to perform strenuous tasks, such as safely moving heavy loads. In maintenance, the concept lends itself to numerous use cases and companies […]
As service companies face the challenges of recruiting maintenance technicians, they’re adopting new approaches that go beyond simply posting job ads. These new approaches are […]
When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
Maintenance technicians who work in the retail industry must work on a variety of equipment types. They’re also limited by industry-specific constraints. That means they […]
Today, there are a number of technologies that allow maintenance providers to remotely interact with customers and troubleshoot issues. From community spaces and video tutorials […]
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a […]
In a digital world, making a conscious decision to bring more humans back into customer service roles can give field service providers an important advantage […]
Smart service scheduling that incorporates traffic information and highly precise spare parts management. This is just one of the ways new technologies can significantly reduce […]
With virtual reality, you can immerse job candidates in their future work environment to better assess their ability to fill the position. And, you can […]
With far faster data rates and low-latency transmissions, 5G wireless technology will make it possible to realize the benefits of predictive maintenance and augmented reality. […]
Today, a growing number of robots are being used to inspect industrial equipment in areas that are difficult or dangerous for humans to access. Robots […]
