When different programming interfaces and web services can communicate with one another, you have new opportunities to integrate business systems and software. For example, you […]
Blockchain technology traces the entire life cycle of service calls to help field service providers improve customer satisfaction and avoid disputes over compliance with contractual […]
With the growth of Building Information Modeling (BIM), the Internet of Things (IoT), artificial intelligence (AI) and augmented reality (AR), the construction industry is experiencing […]
A dashboard must include key performance indicators (KPIs) that let you monitor activities instantly, in real time and over longer time periods. But, how do […]
While switching to Software as a Service (SaaS) has many benefits, it also exposes service companies to new risks. The good news is there […]
Familiarizing users with the project, communicating about benefits of the change, and training the teams …. These are just some of the change management prerequisites […]
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
Virtual reality lets you train technicians before they get to customer sites while augmented reality helps technicians execute maintenance tasks. In both cases, the initial […]
To increase quality of service, field service companies should be looking to take advantage of paperless processes, more efficient travel routes and mobile solutions. […]
Meticulous, punctual, pleasant … the ideal field technician brings a number of interpersonal skills to their role. They’re also able to adapt to using a […]
