From the Internet of Things (IoT) to drones and artificial intelligence…the railway industry continues to capitalize on technologies that make maintenance ever-more predictive. SNCF, France’s […]
Because the labor market doesn’t have any really good profiles for maintenance technicians, service companies must develop a branding strategy that will help them attract […]
Meticulous, punctual, pleasant … the ideal field technician brings a number of interpersonal skills to their role. They’re also able to adapt to using a […]
A growing number of companies have realized that switching to predictive maintenance helps them reduce operating costs and extend equipment lifespan. As a result, there […]
Familiarizing users with the project, communicating about benefits of the change, and training the teams …. These are just some of the change management prerequisites […]
Maintainability or “maintenance by design” takes the requirements of maintenance technicians into account when equipment is being designed to ensure the design is optimized to […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a […]
In a digital world, making a conscious decision to bring more humans back into customer service roles can give field service providers an important advantage […]
Chatbots — automated customer service agents that include artificial intelligence (AI) capabilities — improve quality of service by automatically performing tasks such as qualifying customer […]
