In today’s super-competitive economic environment, moving to digital operations is no longer optional for service companies. The era of paperwork and Excel spreadsheets is over. […]
Companies that specialize in providing services are perpetually looking to increase productivity. Equipping field technicians with a specialized mobile app that allows them to easily […]
From buildings to connected homes, there are ever-more advanced “smart” solutions to choose from. There are enough options to ensure intelligent infrastructure management that meets […]
Managing field service operations is a difficult art. Nobody’s perfect and any organization can falter at some point. At the same time, customers are increasingly […]
The world of field service management is changing. New technologies are opening the door to interesting opportunities for all types of service companies and their […]
Customers that rent construction or industrial equipment are usually involved in complex projects and want to rent an array of equipment that they would need […]
The North American construction industry is one of the largest in the world and it goes without saying that its contribution to the whole economy […]
Managing field technicians’ schedules is not an exact science. With so many variables to consider, it’s more of an art form. Schedulers have a difficult […]
The service world is increasingly complex. Companies are racing to improve performance while dealing with customers whose demands for responsiveness and quality of services are […]
When elevators break down, the pressure on maintenance and repair providers to quickly resolve the issue is massive. At best, people can’t easily get where […]
Facility and Property Management companies face many challenges in their day-to-day activities. They must manage their properties, their own workforce but also specialized contractors hired […]
The COVID-19 pandemic has brought many challenges with it but has consecrated plumbing as an essential service to the people. Whether your plumbing business […]
Service companies are facing strong competitive pressures. To gain an edge, they need to solve a complicated equation: how to reduce costs while improving quality […]
The service industry is increasingly competitive. Customer demands are getting higher and higher, and quality of service levels must match expectations. To meet rising customer […]
Customer satisfaction is the key to success for every service company. To ensure customer satisfaction, there’s nothing like a technician who shows up at the […]
With global warming, the number of air conditioners is expected to explode. Optimizing air conditioner maintenance has environmental, economic and health benefits. Here’s why. […]
For service companies with field technicians, the economics of optimizing routes and eco-driving can quickly become significant. With a business strategy built around eco-driving, […]
It’s an immovable reality that mobile technicians spend many hours a week in their service vehicles traveling from one customer site to another and back […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
